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On behalf of our client from Sibiu, a foreign owned IT company, we are currently looking for a 1ST LEVEL SUPPORT position.


Please send your CV to: candidati@recrutart.ro

Do follow our LINKEDIN.COM/RECRUTART page for latest jobs and opportunities


Responsabilities:

- taking emails and calls from our Clients’ Customer Care Departments & Service Desks
- reporting any live client service issues or requesting information about the service
- managing an email-based incident tracking system to resolve client requests
- provide customers with an excellent support
- issuing official communication out to clients about ongoing service issues and system changes
- responsible for transaction alert monitoring, transaction reports analysis and end user testing in order to identify operational issues

Requirements:

- very good verbal and written English language communication skills
- PC literacy in Windows, Internet Browsing, Microsoft Office package: Outlook, Word, 
PowerPoint and Excel;
- attention to detail
- ability to find and understand the root cause of a problem and identify solutions;
customer management skills
- reasonable understanding of IT, or aptitude for IT
- availability to work in shifts (shifts covering the 8.30 – 22.00 period) + on-call

Offer:

- attractive salary
- pleasant work environment
- oportunity to work in an international working environment

Estimated due date: 15.09.2019

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