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On behalf of our client, a German company that recently opened an office in Sibiu, we are searching for 1ST LEVEL SUPPORT TECHNICIAN WITH GERMAN. If interested, please apply at candidati@recrutart.ro


Responsibilities:

 provides support to the end/users by phone, email or tickets
 ensures the analysis and provides first line support incl. problem identification and implementation of a solution or workaround for the problems and requests of the end users
 registers the calls and incidents in a defined standard platform (ITSM tool)
 is responsible for the correct categorization and prioritization of incoming calls
 involves, if required, other support groups in the resolution by forwarding the trouble ticket in the defined ITSM tool to the appropriate support group.
 executes Service Requests
 communicates and escalates problems on functional or hierarchical level
 complies with the internal regulations and work procedures of the company and the customer.

Ideal candidate:

 German – advanced level (at least B2), both spoken and written.
 English - conversational level (at least B1), both spoken and written
 PC literate
 very good communication and customer care skills, open to new contacts
 attention to details, distributive attention
 resistance to stress and flexibility
 is an important plus: basic knowledge on administration of IT systems, networks, client/server
technologies, storage systems, databases and specific applications

The offer:

 very attractive salary package (very good base salary + 13th salary + meal tickets + private health insurance + other benefits)
 the opportunity to start or consoidate a career in IT
 office very near to the centre of Sibiu
 working for important international clients within a German company
 only daytime program (the support activity is only between 7.00 and 20.00)

Estimated due date: 30.08.2018

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