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For our client, a foreign owned IT company from Sibiu, we recruit a TECHNICAL OPERATIONS SUPPORT ANALYST.


Please send your CV at: candidati@recrutart.ro

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Ideal candidate:

Microsoft Windows 2008/2012 server, SQL Server 2008/2012 knowledge
Knowledge in .NET4 (C#), IIS 7.0 and above, basic Networking skills
Ideally a prior background or experience in Technical Helpdesk Support function or Software Testing
Good verbal and written English language
Excellent technical troubleshooting and analysis skills in a logical and disciplined manner with attention to detail
Communication skills, ability to plan, prioritize and multi-task

Specific responsibilities:

Support customers, manage incidents, support colleagues and report progress on incidents and resolve technical issues.
Technical Helpdesk Support Duties
Responsibility for analyzing Live Application Support Incidents.
Use investigation & resolution skills to investigate the cause of risks and issues
Ensure all changes to systems supported by Operations comply with the documented Change Control Process.
Bring to the attention of the management any service level risks and issues.
Carry out a range of coordinated deployments, including pre-checks and post-checks
Undertake release management in line with procedures, maintaining proper records and in line with standards.
Provide 24x7x365 operational support for all mission-critical production systems on a rota and on call system.

Estimated due date: 20.11.2019

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